Who can shop Erotaholic?
Erotaholic is intended for adults 18+ only. By using the site, you confirm that you are old enough to view and purchase adult wellness products in your location.
Is packaging discreet?
Orders are handled with privacy-minded packaging. Shipping methods, delivery estimates, and final costs are shown at checkout before payment.
When will my order ship?
Shipping timing depends on product availability, warehouse processing, carrier service, destination, weather, and other carrier conditions. Some orders may ship in more than one package.
Can I change or cancel an order?
Use the Contact Us page as soon as possible. We will try to help, but orders that have entered fulfillment or already shipped may not be changeable or cancelable.
How do returns work?
Use the Contact Us page before sending anything back. For hygiene and safety, intimate items generally must be unopened, unused, and in original sealed packaging to be eligible for return. Opened, used, worn, or unsealed intimate items are generally final sale unless the issue is due to damage, defect, or our error. See Shipping & Returns for details.
What if my order arrives damaged, missing, defective, or incorrect?
Use the Contact Us page promptly with your order number and photos of the item, packaging, shipping label, and any visible damage or discrepancy. We will review the issue and help with next steps.
How do I choose the right product?
Review the product title, description, images, measurements, materials, care notes, power details, and included accessories before purchase. Use the Contact Us page before ordering if you need clarification.